At MOTIONS, we are committed to providing high-quality fashion products paired with outstanding customer service. Your satisfaction is our priority, and we take pride in ensuring every customer enjoys a seamless shopping experience.
You may exchange any eligible item within 10 days of receiving your order. Our goal is to make the process simple and convenient—because your satisfaction and trust mean everything to us.
- Please ensure that exchanged items are unworn, unwashed, and in original condition with all tags attached. Once we receive your return, we’ll process your exchange promptly.
- Processing Time: Exchange will be processed within 5-7 business days.
- All exchanges are subject to available inventory. If an item or size is no longer in stock, you may choose a different style of equal value or receive a refund instead.
- Final Sale/Non-Returnable Items
At MOTIONS, your confidence in our products and service is our top priority. We’re here to make sure you not only look good—but feel good about your entire shopping experience.
⚠️ Damaged, Defective, or Incorrect Items
Please note: If you have received a damaged, defective, or incorrect item, contact our Customer Advisors at motions517@gmail.com within 7 days of your delivery date.
To help us resolve the issue quickly, please include:
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Your order number
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A brief description of the issue
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Photos clearly showing the damaged, defective, or incorrect item
Our team will review your claim and work with you to arrange a replacement or refund as soon as possible.
